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ΣΩΠΩΣ
Sophos Technology
Creates Miracle and Prosperity through Technology
OpenVox Authorized
Reseller in Indonesia
Sophos Call Center
IP-PABX
The call center module can handle incoming and outgoing
campaigns. Some of its features are:
- Predictive Dialer (Automatic Campaign Outgoing Call )
- Support for Do-Not-Call List
- Support for incoming and outgoing campaigns
- Forms can be associated to a campaign and designed through an Web
wizard
- A "script" can be associated to a campaign
- Agent console
- Support for various types of breaks
- Advanced Reports
- Integration with CRM (Based on Web Service)
Outgoing Campaign
- Generates calls from a telephone list
- Calls are assigned to agents to interconnect them with the clients
- The predictive dialer generates calls trying efficiently as possible
- The agent receives the user information and registers it in the
database through forms
- The information can be exported to spreadsheets
Inbound Campaign
- The Call Center module receives calls and assigns them to agents
through queues.
Reports
- Break report
- Call detail report
- Calls by hour report
- Calls by agent report
- Stand by time report
- Login – Logout report
- Inbound Calls
- Agent monitoring
- Call inbound monitoring
- Agent information
- Agent total connection time report
- Report of trunk usage by hour and day
Accordia Call Center
Software
Agent Summary Review
Real Time View Agent
Skill Set Agent
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